Returns & Exchanges

Cleopatra Records stands behind the quality of our music and merchandise, offering a 30-day return window for items in their original, sealed condition. If your order is damaged or defective upon arrival, we will provide a full replacement or refund to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why you need to return the item.

• 2.
  Prepare the Package

  Securely pack the vinyl, CD, or apparel in its original packaging to prevent any damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our distribution center.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund or ship out a replacement within 5-7 business days.